Last updated: 18 August 2026
1. About VitaminBeth
This website and the services described in these terms are operated by Beth, trading as VitaminBeth (“VitaminBeth”, “we”, “us” or “our”).
You can contact us by:
- Email: nutrition@vitaminbeth.com
- Telephone or WhatsApp: 07946 231967
- Website: www.vitaminbeth.com
2. Scope of these terms
These terms apply to all consultations, programmes, assessments, courses, premium course materials, digital resources and other services supplied by VitaminBeth.
The description, price, duration and inclusions of each service are provided on the relevant service page or in written information supplied before purchase.
Additional terms displayed for a particular service also apply. If there is a conflict, the specific terms clearly presented before purchase take priority.
3. Nature of our services
VitaminBeth provides nutritional-therapy, nutrition-education and lifestyle-support services.
We review the information supplied and discuss whether nutritional therapy appears appropriate. We may decline or discontinue a service if the client’s needs fall outside our professional scope or require assessment or treatment by another healthcare professional.
Nutritional therapy does not replace diagnosis, treatment, prescriptions or monitoring by a GP, consultant or other appropriately qualified healthcare professional.
VitaminBeth does not provide emergency care. In a medical emergency, call 999. For urgent but non-emergency medical assistance, contact NHS 111, a GP or another appropriate healthcare professional.
Individual responses to nutritional and lifestyle recommendations vary. Except for the separate refund guarantee below, VitaminBeth does not promise that a particular symptom, condition or wellbeing goal will improve within a particular period.
4. Children and young people
VitaminBeth may provide services to children and young people aged 6 to 16 inclusive only where a parent, legal guardian or another person with parental responsibility enters into the agreement and provides consent.
The responsible adult must provide accurate information, manage payment and participate in consultations when reasonably requested. The child or young person’s views, understanding and agreement will also be considered according to their age and maturity. A client aged 16 must also consent to the service where they have capacity to do so.
VitaminBeth does not provide services to children under six. Clients aged 17 or over do not require parental consent.
5. Booking and formation of the agreement
Submitting a booking or making an initial payment does not automatically mean that VitaminBeth has accepted the client.
After booking, VitaminBeth arranges a complimentary welcome and suitability call to thank the client for their purchase, review the information supplied and assess whether the service appears suitable. This call is not the paid initial consultation.
The agreement becomes binding when both parties confirm that they are happy to proceed and VitaminBeth confirms acceptance by email, booking confirmation or another written message.
If VitaminBeth decides during the suitability process that the service is inappropriate, any programme payment already received will be refunded in full.
6. Service inclusions
The relevant service page describes what is included in each programme, assessment or course. The client should raise any uncertainty before proceeding.
VitaminBeth may make minor or clinically appropriate adjustments to delivery where this does not materially reduce what the client purchased.
7. Prices and payment
Payment may be made online through Bookly using PayPal, debit card or credit card, or by direct bank transfer.
Bank transfers may take up to five working days to clear. A place is not confirmed until cleared payment has been received unless VitaminBeth agrees otherwise in writing.
Where instalments are offered, the total price and payment schedule will be confirmed before purchase. Cancelling a recurring-payment instruction does not by itself cancel the agreement.
8. Laboratory testing, supplements and third-party costs
Laboratory tests, supplements and other third-party services are payable by the client unless the relevant service page or written offer expressly states that a particular item is included.
VitaminBeth will explain the purpose and expected cost of recommended testing or third-party services before they are ordered.
Where a third party supplies a test, supplement or other product, that supplier may impose separate terms. VitaminBeth remains responsible for its own professional interpretation and advice but is not responsible for a third party’s delay or failure where reasonable care was used in selecting and instructing that provider.
9. Client responsibilities
The client, or the responsible adult acting for a child, must provide complete and accurate information about symptoms, diagnosed conditions, medication, supplements, allergies, intolerances, medical and family history, pregnancy or breastfeeding, medical investigations, treatment and other matters relevant to the service.
The client must promptly tell VitaminBeth if this information changes. The client remains responsible for deciding whether to follow recommendations and obtaining medical advice, testing or referrals where advised.
The client must not stop or change prescribed medication or medical treatment without consulting the appropriately qualified prescriber or healthcare professional.
If important information is withheld or materially inaccurate and this makes it inappropriate or unsafe to continue, VitaminBeth may suspend or end the service. Any refund will be calculated after deducting the reasonable value of work completed and unavoidable costs.
10. Appointments, cancellations and rearrangements
A client may cancel or rearrange an appointment by telephone, WhatsApp or email. At least 48 hours’ notice must normally be provided.
Where less than 48 hours’ notice is given, VitaminBeth may retain or charge the reasonable value of the reserved appointment and any direct loss that could not reasonably be avoided.
No charge will be made where VitaminBeth successfully fills the appointment or where the charge would exceed the loss caused by the late cancellation. Exceptional circumstances such as sudden illness, emergencies or events outside the client’s reasonable control will be considered.
This appointment policy does not restrict statutory cancellation rights.
11. Statutory 14-day cooling-off period
Where a consumer enters into the agreement online, by telephone or in another qualifying distance or off-premises arrangement, they will normally have 14 calendar days to cancel without giving a reason. The period begins on the day after the agreement is made.
The client may cancel by email, telephone or WhatsApp. A clear statement that the client wishes to cancel is sufficient.
Where no paid work has started, the client will receive a full refund. The complimentary welcome and suitability call is not treated as paid work. The paid programme begins when the client attends or starts the initial consultation.
If the client wants the paid service to begin during the cooling-off period, VitaminBeth will obtain an express request before starting.
If the client cancels during the cooling-off period after requesting an early start, VitaminBeth may deduct a proportionate amount for services already supplied, but only where permitted by law.
The statutory cancellation right will be lost before the end of the 14-day period only where the entire service has been completed and the client previously requested early performance and acknowledged that the right would be lost once the service was completed in full.
Refunds following statutory cancellation will be made within the period required by law.
12. Cancellation before the initial consultation
A client who cancels before attending or beginning the paid initial consultation will receive a full refund, even if the statutory 14-day cooling-off period has expired. The complimentary welcome and suitability call will not reduce this refund.
13. The 100% refund guarantee
The 100% refund guarantee applies only where it is expressly advertised for the service purchased. It is a voluntary guarantee provided in addition to the client’s legal rights.
Eligibility
A client may claim a full refund of the programme fee where, during the first 30 days of their personalised plan, they complied with the participation and documentation requirements but their records demonstrate no improvement in the symptoms or wellbeing goals agreed during the initial consultation.
The 30-day assessment period begins on the date the personalised plan is supplied.
To qualify, the client must:
- substantially follow the personalised nutrition and lifestyle plan;
- complete a daily food diary recording all food and drinks consumed;
- complete a daily symptom diary recording the relevant symptoms and their severity;
- maintain those records throughout the complete 30-day assessment period;
- attend agreed consultations and check-ins, except where an absence is agreed or results from circumstances beyond the client’s reasonable control;
- provide complete and accurate health information;
- raise concerns, difficulties, adverse effects or barriers as soon as reasonably possible;
- give VitaminBeth a reasonable opportunity to review and adjust the plan; and
- cooperate with reasonable recommendations or referrals to an appropriately qualified healthcare professional.
The client is not required to follow a recommendation that is unsafe, medically inappropriate or contrary to advice from an appropriately qualified healthcare professional. The client must raise such a concern promptly.
Evidence
The client must submit the complete food diary and symptom-severity log with the claim.
If VitaminBeth requests additional or missing records in writing, the client must normally provide them within 48 hours. A reasonable extension may be allowed where illness, disability, caring responsibilities, technical difficulties or circumstances beyond the client’s control prevent submission within 48 hours.
Minor or immaterial departures from the plan will not automatically invalidate a claim. A claim may be declined where there has been a material failure to participate or maintain the required records and this prevents VitaminBeth from assessing the claim fairly. VitaminBeth will explain a declined claim in writing.
Making a claim
A claim may be submitted once the 30-day assessment period is complete by emailing nutrition@vitaminbeth.com.
The claim must identify the symptoms or wellbeing goals that have not improved and include the required records. VitaminBeth will assess the claim reasonably against the starting position recorded during the initial consultation and the evidence supplied.
A valid claim will be refunded to the original payment method within 14 days of approval.
What the refund covers
A full refund means 100% of the programme fee paid directly to VitaminBeth.
Separately purchased laboratory tests, supplements and third-party services are not part of the programme-fee refund. Where a test, supplement or other item was expressly included in the advertised programme price, its cost will not be deducted from a valid full-refund claim.
The guarantee does not promise that every client will achieve a particular clinical result. It provides a contractual refund where the eligibility conditions are met and the required records demonstrate no improvement in the agreed symptoms or goals.
14. Other cancellations after work has started
Where a client cancels after paid work has started and does not qualify for a full refund under the cooling-off provisions, refund guarantee or another legal right, no fixed refund percentage will apply.
VitaminBeth will calculate the refund individually and may deduct the reasonable value of consultations and services already supplied, personalised assessment, research and plan preparation already completed, laboratory, supplement and other third-party costs that cannot reasonably be recovered, reserved appointments that could not reasonably be filled, and other genuine and unavoidable costs resulting directly from the cancellation.
VitaminBeth will provide a written explanation and will not retain more than the reasonable value of work completed and unavoidable costs.
15. Courses, digital content and premium materials
Where VitaminBeth supplies a course, downloadable resource, recording or other digital content, its description and access period will be stated before purchase.
If the client requests immediate access during a statutory cooling-off period, VitaminBeth may ask the client to expressly consent to immediate supply and acknowledge how this affects the right to cancel.
Course and account access is personal to the purchaser or named participant. Login details and premium materials must not be shared.
VitaminBeth may suspend access where payment has failed or materials are being copied, shared or used without permission. We will normally provide a reasonable opportunity to remedy the issue unless the breach is serious or deliberate.
16. Intellectual property
Unless otherwise stated, VitaminBeth owns or licenses the copyright and other intellectual property rights in personalised plans, recipes, meal suggestions, course and premium materials, worksheets, guides, trackers, videos, recordings, website content and other supplied resources.
The client receives a personal, non-exclusive and non-transferable right to use these materials for their own personal use or, where applicable, for their child.
Materials must not be sold, published, reproduced, distributed, shared or used commercially without written permission. The client retains ownership of original information and materials they supply.
17. Confidentiality and personal information
VitaminBeth will treat client information confidentially and handle personal information in accordance with the VitaminBeth Privacy Policy.
Information may be shared where reasonably necessary to provide and administer the service, process payments and bookings, arrange laboratory testing or professional referrals, use secure technology and communication providers, obtain professional or legal advice, comply with legal or professional obligations, or protect the client or another person from serious harm.
Where appropriate, VitaminBeth will seek permission before sharing confidential health information with another practitioner or service provider.
The Privacy Policy explains how personal information is used, the applicable lawful bases, retention periods and the client’s data-protection rights.
18. Communications
The client is responsible for providing accurate contact information and checking messages relating to appointments, plans and referrals.
WhatsApp, email and online communications may carry privacy and security risks. Clients may request a reasonably available alternative.
VitaminBeth does not provide continuous or emergency monitoring through WhatsApp, email or social media.
19. Suspending or ending a service
VitaminBeth may suspend or end a service where continuing would be unsafe or outside professional scope, the client materially withheld relevant information, the client behaves abusively or unlawfully, payment remains outstanding after reasonable notice, repeated failure to attend or engage makes the service impracticable, or continuing would breach a legal or professional obligation.
Except where urgent action is necessary, VitaminBeth will explain the concern and provide a reasonable opportunity to address it.
If VitaminBeth ends the agreement for reasons that are not the client’s fault, the client will receive a refund for services not supplied. If the agreement ends because of a material breach by the client, any refund will be calculated after deducting the reasonable value of work completed and unavoidable costs.
20. VitaminBeth cancellations and events outside our control
VitaminBeth may need to rearrange an appointment because of illness, emergencies, technology failure or circumstances outside reasonable control. We will provide as much notice as reasonably possible and offer an alternative appointment.
If VitaminBeth cannot provide a material part of the agreed service, the client may accept a reasonable alternative or receive an appropriate refund for the part not supplied.
VitaminBeth is not responsible for delays caused by events outside reasonable control, but this does not remove the client’s right to end the agreement where a substantial delay makes the service materially different from what was agreed.
21. Liability and consumer rights
VitaminBeth will provide services with reasonable care and skill and in accordance with the agreed description.
Nothing in these terms excludes or restricts liability where doing so would be unlawful, including liability for death or personal injury caused by negligence, fraud or fraudulent misrepresentation, failure to provide services with reasonable care and skill, or breach of statutory consumer rights.
VitaminBeth is not responsible for loss caused by materially inaccurate or incomplete information supplied by the client, failure to disclose a relevant change, or action taken contrary to appropriate safety advice, except to the extent that VitaminBeth caused or contributed to the loss.
VitaminBeth remains responsible for foreseeable loss caused by its breach of the agreement or failure to exercise reasonable care and skill.
Nothing prevents the client from seeking a statutory remedy, including repeat performance, a price reduction, refund or compensation where legally available.
22. Complaints
Clients should first raise a complaint by emailing nutrition@vitaminbeth.com and explaining what happened, when it happened, the outcome requested and any relevant supporting information.
VitaminBeth will acknowledge the complaint within five working days and aim to provide a substantive response within 20 working days. If more time is required, VitaminBeth will explain why and provide an updated timescale.
Where an unresolved complaint concerns professional nutritional-therapy practice, the client may be entitled to use the complaints procedure of VitaminBeth’s relevant professional or registration body. Details will be supplied on request.
Making a complaint does not affect the client’s legal rights.
23. Changes to these terms
VitaminBeth may update these terms for future bookings.
The terms applying to an existing agreement will not be materially changed without the client’s agreement, except where required by law, professional obligations or a minor administrative correction that does not disadvantage the client.
The current version and effective date will be displayed on the website.
24. If part of these terms is unenforceable
If a court or other competent authority decides that part of these terms is unlawful or unenforceable, the remaining provisions will continue to apply.
Any unenforceable provision will be interpreted or adjusted only to the minimum extent necessary, without removing the client’s consumer rights.
25. Governing law and courts
These terms are governed by the law of England and Wales.
A consumer living elsewhere in the United Kingdom retains the benefit of any mandatory consumer protections applying where they live and may bring proceedings in the courts applicable to their part of the United Kingdom.